ERP Support & Maintenance

Your partner for continuous success

Once your Microsoft ERP system is up and running, the journey is far from over. You will require dependable ongoing support to ensure your business continues to thrive and adapt to ever-changing demands.

We offer comprehensive Microsoft ERP support services designed to keep your system running at peak performance, address evolving needs, and empower your team with the tools they need for continued success.

Continuous success

Microsoft Dynamics 365 support plans

At Essenkay, we understand that every business is different. Whether you have gone through a digital transformation, implemented a new technology stack, or require training after project recovery, we’re here to help.

We offer in-person and virtual training across the UK. Here’s what makes us different:

• We are Microsoft Partners: With access to a support network and advanced knowledge of Microsoft technologies we are well placed to advise your team.

• We have decades of experience: Our small, family-run team has first-hand experience with the adoption challenges that can crop up when a business goes through a digital transformation.

• We fit in with your business: We’re passionate about becoming part of your core team. We aim to integrate our support sessions to fit your opening hours, and provide in-person and virtual support options.

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Why ERP Support Matters

Maintaining and optimising an ERP system is an ongoing process that requires dedicated attention. Here's why ongoing Microsoft ERP support is crucial:

System Stability: Regular support and maintenance will keep your ERP system stable and reliable, minimising downtime and disruptions.
Performance Optimisation: Continuous monitoring and fine-tuning will enhance system performance, ensuring that your operations run smoothly.
Security: Stay protected from evolving cybersecurity threats with regular updates and security patches.
Adaptability: As your business evolves, so do your ERP needs. Ongoing support ensures that your system can adapt and grow with you.
User Training: Empower your team with ongoing training and support to maximise their proficiency and productivity.

Let’s build a roadmap Continue your digital transformation journey with Essenkay Solutions.

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ERP Support FAQs

Is Microsoft Dynamics 365 easy to learn?

Microsoft Dynamics 365 is a complex, powerful ERP system which requires expert implementation based on the needs of the business and then ongoing support.

However, Microsoft has designed the system to be user-friendly, and Essenkay will support you with bespoke workflows based on your unique processes. After the core sessions have been completed, Microsoft Dynamics 365 is easy to use and offers much smoother processes compared to legacy systems.

It will be easier to learn if your employees have previous Microsoft experience, and harder if not. We’re here to help every step of the way.

Can ERP support be available as a stand-alone service?

Yes! We can act as your ERP consultant to support your team with ongoing support and training requirements. We offer in-person and virtual training sessions and can fit in with your business hours.

For example, we worked with Moody Direct to provide IT consultancy and support for their new Microsoft Dynamics 365 Finance and Supply Chain Management technologies.

Can support be customised to the requirements of the business?

Absolutely! We will tailor our training based on your technology needs, type of organisation and the experience of your employees. For example, we can offer the below customisations:

• Cybersecurity support
Setting up bespoke workflows and automated tasks
• Using Microsoft modules
•Accessing and analysing data
• Using AI-powered tools, such as reporting
• Help with scheduling system updates & testing of system prior to update
• Providing a point of contact for strategic advice on the system & coordination of support services
• Ongoing training sessions for users after updates.

What role does Microsoft Dynamics 365 training play in maintaining cybersecurity?

Ongoing training for Microsoft Dynamics 365 can support greater cybersecurity within businesses. Employees are central in the effort to maintain strong cyber security practices. It is usually staff who stand against cyber criminals and sensitive data.

Our training can focus on the security aspects of Microsoft Dynamics 365, such as:

• HTTPS encryption
• Setting up role-based access
• Data segregation
• Regularly sign auditing and monitoring tools

Providing awareness of threats and how they constantly evolve is extremely important. By making staff resilient to cyber threats and utilising Microsoft's built-in security aspects, the business is less likely to suffer from the consequences of a data breach or malicious attack.

Schedule a Consultation

Ready to discuss your Microsoft ERP needs with our specialist? Schedule a consultation today by filling out the form below. We'll be in touch shortly to arrange a convenient time to connect.